Shipping of orders

We offer shipment through various carriers (see below).

Shipments within Belgium

• bpost: to addresses and pick-up points (with track-and-trace) - €3,50

Shipments to the Netherlands

• PostNL: to addresses and pick-up points (with track-and-trace) - €6,10

Shipping within Belgium and to the Netherlands is free of charge for orders with a total order amount of €75,00 or above!

Shipments to other countries (see list above)

• International shipping carrier: to addresses and pick-up points (with track-and-trace) - Shipping cost determined based on location (please refer to shipping options at checkout)

 

From the moment your order has successfully been submitted, we start packaging it and preparing your shipment. We aim to transfer your prepared package to the shipment carrier within 24 hours*. Depending on your selected shipment method, delivery times can vary between 24 hours and a few (business) days.

* Excluding weekends and public holidays, for which your package will be transferred on the next business day. Preparation and transfer times may vary in exceptionally busy periods, depending on shipment carrier availability.

 

The selected shipping carrier will notify you via email of the scheduled delivery date and time. If possible, your package will be placed in your mailbox. If you are not present at the time of delivery, the package will be dropped off at the closest post office or pick-up point. Your package will be available for pick-up there as of the next (business) day, for a 10 day period*. After this period, your package will be returned to us.

* Period may vary, depending on shipping carrier and/or pick-up point.

 

Returns

You can return your order if it is still unused and unopened in the original packaging, by contacting us at info@juge.be. We will then send you the needed practical information via email on how to prepare and ship your return order.

Due to hygiene & sanity reasons, we can unfortunately not accept returns for orders that have already been opened and/or used.

When we have received and accepted your returned order, we initiate the refund process via our bank. It can take up to 10 (business) days for your refund to be processed*.

* Refund processing period may vary depending on bank(s)